Client Implementation Specialist at Paymentus Mar 2025 – Present
- Collaborate with clients to understand business requirements and configure Paymentus solutions to meet specific needs.
- Lead end-to-end implementation processes including system configuration, integration, and testing to ensure seamless deployments.
- Provide expert guidance during User Acceptance Testing (UAT) and deliver post-implementation support to ensure product stability and client satisfaction.
- Perform root cause analysis and triage to identify and resolve issues promptly, enhancing client experience and solution performance.
- Collaborate with cross-functional teams including development, support, and project management to deliver high-quality implementations on time.
- Document processes, create client-facing knowledge resources, and deliver training sessions to enable smooth transitions to production environments.